The problems that purchasers cannot get items from item mall and Master Online event has no prizes, they have been fixed already. Now players can shop in the item mall and get what they have paid, and gain the prizes after taking part in Master Online event. As for the players who have suffered loss from these problems would get back the items they deserve in their bag or warehouse, please check there. We apologize for any inconvenience cause by these problems, thank you for your support!
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Malaysia & Singapore
Customer Service Hotline: ﹝03﹞8994 2735
Customer Service Facsimile: ﹝03﹞8994 2750